1. Types of data
1.1 Corporate data
This is data relating companies and other businesses who are our customers, which is data not constituting personal data under the Data Protection Act 1998.
1.2 Personal Data
This is personal data as defined in the Data Protection Act 1998.
1.3 Subscriber Data
This is telephone, fax and e-mail addresses of individual or corporate subscribers for the purposes of the Privacy and Electronic Communications (EC Directive) Regulations 2003.
2. OUR COMMITMENT TO YOU
3. CONTACTING US
If you have any questions about any data we may hold about you please contact us using our postal address or using any of the contact methods listed on our web site.
4. HOW DO WE OBTAIN CUSTOMER DATA?
We obtain data when you set up an internet account with our web site to shop on line. We also obtain data if you register an e-mail address with us to receive offers and newsletters from us. We also generate and hold data specific to your orders, including products ordered, payments made and order tracking information.
5. WHAT DATA DO WE HOLD?
In order for us to provide the best possible level of service, we gather and hold the following types of information:-
5.1 Contact Information
This includes your organisation, company, partnership, sole trader or other business or organisational name, postal, invoicing, and delivery addresses, telephone, mobile, and fax numbers, and e-mail addresses, including details of individuals who are contacts for your business or organisation.
5.2 Payment Information
When you use the PayPal Services to send money to Donegal Office Supplies we ask you to provide information related to that transaction, consisting of the the email address, phone number. Also, when you send money, you may be asked to provide personal details to complete the transaction. Those details will also be passed on to us from PayPal. We retain this information for each of your transactions excluyding any and all credit card data and may add this information to your account profile to be used for future transactions that you may make with us.
5.3 Order Information
We generate and hold information specific to your orders with us, including a record of your orders, payments made, order tracking, fulfilment and delivery.
5.4 Web Site Usage Information
We may record your usage of our web site and the products you browse and purchase history. This helps us to provide you with a more personalised service which is tailored to suit your needs.
5.5 Relationship Information
We hold on record information relating to any communications and dealings we have with you, including enquires and complaints, and credit checks.
6. WHAT DO WE USE YOUR DATA FOR?
6.1 Customer Relationship
Generally, your data allows us to provide you with personalised services and correspond with you separately. We also use it to support and manage your customer relationship with Donegal Office Supplies, including to maintain your account, inform you of changes and general news in relation to Donegal Office Supplies, and to deal with your enquiries and complaints.
6.2 Performing Contracts
We use your data for the purposes of performing, administering and managing your orders and their subsequent fulfilment.
6.3 Data Analysis
We use your data along with other data we hold, to carry out general (anonymous) assessment, analysis and research in relation to our business, products, services and customers, including to assist in the provision of services and products to you, and to facilitate reviews, developments and improvements to the services and products offered to you.
6.4 Security and Training
We may monitor and record telephone calls for the purpose of security and training.
6.5 Transfers to third parties
In relation to personal data we do not transfer this to third parties without your consent, except as provided in Clause 10. In relation to corporate data we may sell or otherwise supply this to other companies in our group, and to third parties.
7. EMAIL MARKETING AND NEWSLETTER
If you have consented to e-mail updates, then we may send to you from time to time by e-mail, updates, marketing messages and promotions relating to Donegal Office Supplies and our products and services, including promotions and offers.
As part of our customer service offering we also provide a regular email newsletter service. This service brings to you details of monthly special offers and product promotions as well as information on new products.
If you have not already subscribed to receive our newsletter and other marketing messages, then please send an email to email@example.com or submit your e-mail address in the box provided at the homepage at our web site.
If you wish to opt-out of receiving the newsletter and other marketing messages, then please un-tick the box in your online account details, or access the "Unsubscribe" link that is available on all promotional emails sent to you. You can subscribe again at any time by following the procedures above.
8. WHO DO WE DISCLOSE YOUR DATA TO?
We do not share your data with any third parties except as provided in this policy or as required by law. In particular, we will not share personal data with third parties for direct marketing by those third parties without your further consent.
8.2 Third Party Service Providers
In order to perform your orders, collect payment, and provide you with a service we may disclose your data to third parties (such as credit and debit card processing companies, credit reference agencies, outside suppliers, distributors and delivery companies) for such purposes.
8.3 Credit References
To help us decide whether to accept orders from you or (where applicable) allow you payment credit terms, you acknowledge that we may undertake whatever searches and enquiries and obtain whatever references or other information we consider necessary, including carrying out searches with credit reference agencies. You can contact us for details of the credit reference agencies used by us. Credit reference agencies may add to their records details of our search which will then be seen by other organisations making searches, and may be linked to records of others associated with you, including any person with whom you are linked financially and members of your household. We may use a credit scoring or other automated decision making system.
8.4 Administration and Legal
We may use and disclose to third parties any information we hold about you and your payment record for the purposes of administration and enforcement of this agreement and for other related purposes. We may also supply your information to relevant authorities and other third parties where legally required or reasonably required in connection with any legal process or any legal obligations binding on us.
We may provide aggregate statistics (including information derived from your data) about our sales, traffic patterns, and related website information, to trustworthy third parties, but these statistics will include no personally identifying information.
9. DATA SECURITY
We are firmly committed to data security and we take steps to guard against unauthorised access to all customer data. We protect the privacy of your information using highly secure, password-protected servers. Please see our Security Policy for further information about the online and offline security measures we adopt to protect your information against unauthorised or unlawful processing of data and against accidental loss or destruction of or damage to data.
10. ACCURACY AND UPDATING INFORMATION
We endeavour to keep your data accurate and up to date. If you have registered an account with our web site, you can check the information we store for your account by visiting our website and logging-in. Then access the "Update Account" link at the top of the page to display your account information. You can amend any inaccuracies through this facility. Alternatively, you can contact us by post or using any method set out on our site requesting that we update, modify or delete your account information.
11. WEBSITE USAGE TRACKING
(a) per-session cookies. These are used while you are logged on to our web sites to record temporary data relating to your visit to our web site, to manage the delivery of web pages to you and any registration and ordering processes, and to help us monitor traffic through the web site.
12.2 Blocking Cookies
If you do not want to use "cookies" most Internet browser programs will permit you to turn them off. Should you do this, you will still be able to access our website as normal, but some processes that depend on cookies may not work properly.
13. PERSONAL DATA - YOUR RIGHTS
In relation to personal data, by law, individuals have the following rights in relation to their data personal. If you wish to exercise any of these rights, then please contact us using the contact information set out above. These rights are:-
(b) stopping marketing messages. If we are sending you marketing messages, the Data Protection Act gives you a right to ask us to stop doing this. We will provide you with details of how to do this, each time we send you a marketing message. Alternatively, please contact us using our contact details in this policy or on our web site.
(c) use causing distress. You have the right to ask us to stop using any data for any purpose, where that purpose is causing you substantial distress. If you have any concerns regarding our use of your data, please contact us using our contact details in this policy.
(d) changes to Your Information. You have the right to ask for the rectification, erasure or blocking of any of your personal information which is inaccurate or not up to date. You may make a request to us to change or modify your information at any time. Further if you are aware at any time that any of the information that you have given to us has changed then please let us know at the earliest opportunity.
15. LEGAL STATUS OF THIS POLICY